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Local Experts

Meet the friendly faces of the Napier isite team! Each of us are local experts, dedicated to helping you plan and book your tours, activities and accommodation in Napier and Hawke’s Bay.

Jane Libby

Jane Libby


I’ve been in the tourism industry since 2008 and managing our wonderful i-SITE here in Napier since 2013. Helping cruise ship passengers and other visitors to Hawke’s Bay discover our amazing food and wine experiences is one of the highlights of my job, as well leading a team of passionate tourism experts. I’m a keen walker and cyclist and can recommend some beautiful tracks - Lake Waikaremoana is one of my top spots! The range of winery cellar doors and restaurants throughout Hawke’s Bay is fantastic - they all have special experiences to offer as well as amazing local fare.

Dawn Pattullo

Dawn Pattullo

Senior Duty Coordinator

Giving an excellent customer service experience to our visitors and helping them to uncover the hidden icons of our city is my specialist area. I also ensure our team can deliver the full range of accommodation, tours and attractions on offer in our region. I work closely with local and national tour operators and love tailoring an itinerary to specific interests and have worked in the tourism sector since 2001. One of my local gems is the Dolbel Reserve with beautiful grassed areas, lovely views and gentle winding paths surrounded by native trees.

Margy  Pope

Margy Pope

Senior Duty Coordinator and Cruise Co-ordinator

If you’re wanting to maximize your stay in Hawke’s Bay, I’ll find the right excursion or activity to fit within your timeframe and interests. I’ve been working closely with our tour operators since 2002 and have a great understanding of their product to help you pick the most enjoyable option for you. Cruise co-ordination is my specialty and I’m proud to contribute to Napier’s high rating in the New Zealand Cruise Industry. I’m also a good trouble shooter, and deal with a wide range of enquiries from visitors. In my spare time I’m hitting the wonderful cycle trails, with the Puketapu Loop being my favourite – a nice easy ride with stunning scenery.

Richard Kreitz

Richard Kreitz

Travel and Information Consultant

I’ve travelled extensively throughout New Zealand and enjoy meeting people from all over the world. I have worked at the i-SITE since 2002 and speak both German and French. If you’re keen on outdoor activities, rafting, jet boating, zorbing and tramping I’m your go-to person. I also specialise in accommodation – finding the ideal place for your stay in Hawke’s Bay or elsewhere in New Zealand. My favourite spot for a day trip in Hawke’s Bay is Bell Rock or Waimarama.

Manette  Morrell

Manette Morrell

Travel and Information Consultant

I picked up the passion for travel after living in England and Canada for 6 years and have been with the Napier i-SITE since 2006. I’ve got great knowledge of local events happening in Hawke’s Bay and am now enjoying working in our retail store. I enjoy meeting a wide range of visitors and helping them to navigate through the choices of activities available to them. It’s also satisfying helping find the perfect gift or memory for visitors to take away with them.

Joshua Adamson

Joshua Adamson

Information and Travel Consultant

I have varied experience in the Hawke’s Bay tourism industry, and have been working at the Napier i-SITE since early 2019. I am a specialist in local accommodation, having had previous experience working in that sector. I love interacting with new people, hearing their stories and learning about their cultures. My favourite place in Hawke’s Bay is Shine Falls. The walk leading up to it and the waterfall itself are both great and is something I would definitely recommend if someone has time while they’re in Hawke’s Bay.

Contact us

Phone +64 6 8341911
Freephone 0800 847488
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Temporarily located at MTG Hawke's Bay
1 Tennyson Street, Napier
Open every day from 9.30am-5pm
Par2 MiniGolf Pop-up: open 9am-4pm every day

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