Booking Terms & Conditions

Conditions of Booking and Disclaimer

Prices and availability subject to change without notice.

Napier i-SITE Visitor Centre act only as ticket issuing agents for the suppliers of accommodation houses, transport or other services for which vouchers / tickets have been issued.

Napier i-SITE Visitor Centre is not responsible and disclaims any liability for any loss or damage whatsoever which arises out of or in connection with the contract for services for which these vouchers / tickets are issued or for the failure of transport, sightseeing or other services to operate as scheduled.

The contract between the customer and the supplier of the services for which these vouchers are issued shall constitute the sole contract for services for which these vouchers are issued.

All vouchers / tickets issued in respect of any services are subject to the regulations and bylaws, terms and conditions of the suppliers concerned. The suppliers conditions shall supersede Napier i-SITE Visitor Centre conditions in any case of conflict.

As products/offers may change without notice, please refer to operator for up to date information on compliance with all Health & Safety and regulatory requirements.

These vouchers / tickets entitle the customer only to services as detailed on the vouchers / tickets, up to the value specified. All other costs associated with the service provided are in the responsibility of the customer. Tickets are only valid for the service, date and time stipulated.

These vouchers / tickets cannot be exchanged or refunded except in accordance with any rights the customer may have under the Fair Trading Act or the Consumer Guarantees Act.

Disclaimer: All terms and conditions are subject to change without notice. Where terms and conditions are amended the terms and conditions in force when the ticket was purchased apply.

Voucher Conditions

Please carefully read the following terms, conditions and details covering your reservation.

This voucher is issued by Napier i-SITE as an agent for the Operator. It is not a tax invoice. If a tax invoice is required please request one from the operator on presentation of this voucher.

Reporting Time for services should be at least 20 minutes prior to departure time unless otherwise indicated. Failure to observe final check in time may result in cancellation or reallocation of a reservation.

Check In Time for accommodation reservations should be strictly adhered to. If you will be late arriving please advise the operator direct. Where only a deposit has been paid, or a referral given, failure to observe check in time under these circumstances, will result in cancellation or reallocation of the reservation. At all times advise the operator direct if you are delayed.

Cancellations: If it is necessary to AMEND or CANCEL reservations for accommodation, tours, activities, transport or services ensure the supplier of the service is advised immediately. Please also advise Napier i-SITE Visitor Centre as soon as possible. Refunds of prepaid charges will only be considered if they are within the Operators’ terms and conditions of cancellation - usually at least 48 hours notice of cancellation is required however special conditions may apply. If a booking is cancelled outside this period refund is at the discretion of the operator and Napier i-SITE Visitor Centre. No shows (not appearing for a booked service) will result in cancellation charges.

Please Check All Tickets Are Correct

Please carefully read your ticket. Check that details, dates and reporting times are correct. If you require assistance or advice please call Napier i-SITE 0800 VISIT US (0800 84 74 88)

Thank you for booking with Napier i-SITE Visitor Centre.


While every endeavour has been taken by the Napier City Council to ensure that the information on this website is accurate and up to date, Napier City Council shall not be liable for any loss suffered through the use, directly or indirectly, of information on this website.


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